FAQ & docs
Async support only. If it isn't answered here, it isn't offered yet.
What is Trustfill?
Self-serve AI that drafts answers to security questionnaires from your company’s evidence vault, with citations. You review, approve, and export.
Do you guarantee compliance?
No. Trustfill is draft + cite + human approve. Answers without evidence are marked UNVERIFIED. You remain accountable for what you submit.
Do I need a sales call?
No. Sign up, upload evidence, run a questionnaire, pay via Stripe. Support is async via this FAQ only for now.
What file types work?
Questionnaires: CSV, XLSX, TXT, or pasted question lists. Evidence: any file plus pasted/extracted text for retrieval. PDF questionnaire parsing is limited in MVP — paste text or convert to CSV/XLSX.
What’s Path A vs Path B?
Same product. Path B is automated self-serve (monthly or annual). Path A adds annual prepay push, paid ads, and optional Rush Fill ($1,500 async review, no calls). Both use the same vault → answer → export core.
When is export unlocked?
Trial includes one export. Further exports require an active Starter, Growth, or Scale subscription (monthly or annual).
What about Rush Fill?
Path A add-on: you pay $1,500; a human reviews the AI draft asynchronously within ~2 business days. No meetings. Available from Billing when Stripe is configured.
How is this different from manual Excel reuse?
Manual reuse copies last year’s cells. Trustfill drafts from your evidence vault with citations and UNVERIFIED flags for gaps. See /compare/manual-vs-trustfill for a side-by-side.
Can Trustfill automate SIG Lite, CAIQ, and custom Excel questionnaires?
Yes for drafting. Upload SIG Lite, CAIQ, or a buyer’s Excel/CSV; Trustfill retrieves from your evidence vault and drafts cited answers. You still approve and submit in the buyer’s portal — we don’t auto-submit claims.
What is security questionnaire automation (without inventing answers)?
Real automation means retrieve → draft → cite → human approve. If evidence is missing, the answer is marked UNVERIFIED instead of a confident yes. See /blog/security-questionnaire-automation for the full playbook.
Where can I learn more before signing up?
Read the guides on security questionnaire automation and SOC 2 vendor questionnaires at /blog, or start free at gettrustfill.com.
How do I get help?
Read this FAQ. There is no phone support or community Discord in MVP — by design.